In an era of abundant data, real-time feedback, and AI-driven analytics, business decisions still often rely on instinct rather than insight. This session explores how consumer and market insights can evolve from passive information outputs into active decision drivers across organizations.
Drawing perspectives from both brand and research ecosystems, the discussion examines how primary research, first- and third-party data, AI, and human judgment can work together to deliver measurable business impact. It also addresses critical challenges around data quality and trust—particularly within the Indian research landscape—through real-world examples and practical frameworks.
Rinkoo Jha is a senior insights and strategy leader with 18+ years’ experience helping brands turn consumer data into decisive, business-driving strategies across FMCG and financial services sectors.
Aditi Bhonsle is Vice President – Research and Analytics at Borderless Access, leading global consumer research teams and delivering advanced digital insights solutions for Fortune enterprises across markets.
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