Key Responsibilities
- Panel Ownership & Lifecycle Management
- Own the complete panelist journey including acquisition, activation, engagement, retention, and reward redemption.
- Drive survey completes and maintain a high participation rate across segments.
- Minimize churn and panel fatigue by implementing reactivation and engagement strategies.
- Manage incentive models aligned with budget and revenue goals, ensuring fraud-free reward processes.
- Strategic Engagement & Retention Initiatives
- Design and implement gamification and loyalty/referral programs to boost engagement.
- Lead survey UX initiatives—optimize for mobile-first, low-drop-off experiences.
- Continuously capture and act upon panelist feedback and sentiment data.
- Performance Monitoring & Optimization
- Track and analyze key panel health and business performance metrics.
- Optimize survey allocation to improve completion efficiency and user relevance.
- Implement fraud detection, identity verification, and quality controls.
- Reduce Cost per Complete (CPC) while enhancing revenue outcomes.
Core Responsibilities Breakdown
Panel Acquisition & Activation
- Collaborate with marketing to strategize and execute panelist acquisition campaigns.
- Optimize sign-up flows, landing pages, and first-touch experiences.
- Ensure smooth onboarding and encourage fast survey participation post-signup.
Survey Performance Optimization
- Collaborate with Research Operations and deliver survey invites that are timely, relevant, and personalized.
- Partner with operations to manage quotas and panel alignment to survey supply.
- Enhance panelist satisfaction by improving survey structure and flow.
Engagement & Retention Campaigns
- Collaborate with Grwoth Team and implement gamification mechanics and periodic engagement challenges.
- Reactivate dormant users through automated, targeted campaigns.
- Monitor retention trends and address churn at its root.
Incentive & Cost Strategy
- Design reward models that balance motivation with business ROI.
- Monitor redemption flows to ensure security and user satisfaction.
- Align incentive spend with revenue targets.
Analytics & Experimentation
- Develop dashboards and reports on panel KPIs and business impact.
- Work with analytics teams for behavioral insights and segmentation.
- Run A/B experiments on engagement strategies and reward models.
Cross-Functional Collaboration
- Marketing: for acquisition and communication strategies.
- Finance: for incentive budgeting and profitability reviews.
- Operations: for survey quota planning and panel match rates.
- Product & Tech: for platform enhancements and feature rollouts.
Key Performance Indicators (KPIs)
- Panelist Growth Rate: Signups, activations, and qualified user base expansion.
- Survey Completion Rate (%): Completed vs. invited surveys.
- Churn Rate: Active vs. dormant/inactive panelists.
- CPC vs. Revenue: Cost per complete and return per panelist.
- Engagement Index: Participation in gamified tasks and loyalty schemes.
- Redemption Metrics: Redemption rates and fraud incidents.
- Panelist NPS & Sentiment: User satisfaction and loyalty trends.
Preferred Qualifications
- 6+ years in panel management, preferably healthcare, digital consumer research or CRM roles.
- Strong understanding of incentive modeling, gamification, and retention mechanics.
- Experience with analytics tools (e.g., Tableau, Google Analytics, SQL) is a plus.
- Excellent communication and collaboration skills.
Job Types: Full time
Job Location: Bangalore