Overview

If you possess a genuine enthusiasm for delivering exceptional customer service, dedicated to driving user retention, thrive on achieving concrete results, and aspire to contribute to a renowned global brand, the Global Customer Success at Borderless Access Pvt Ltd is the perfect opportunity for you.

Key Responsibilities

• Deliver outstanding customer care by responding to queries from various brands in a fast-paced, structured customer service environment.
• Provide timely and effective support by resolving customer issues, troubleshooting problems, and offering strategic solutions.
• Collaborate with internal teams, including technical support and product development, to ensure swift resolution of customer concerns.
• Leverage deep product knowledge to enhance customer support and satisfaction.
• Analyse stakeholder engagement data to identify trends and use insights to improve engagement strategies.
• Monitor and report on key performance metrics related to customer engagement and retention.
• Utilize various software applications, CRM systems, and customer success tools, with a willingness to learn new technologies and adapt to evolving environments.
• Effectively manage multiple client relationships, prioritize tasks, and demonstrate strong organizational and time management skills.

Min Qualifications

• 5 – 7 years of experience in customer success, client relations, or a related field.
• Excellent interpersonal, written, and verbal communication skills.
• Proficiency in CRM systems and customer engagement tools.
• Strong computer skills, including proficiency in Excel, Word, PowerPoint, and Access.
• Knowledge of mediation and conflict resolution techniques is a plus.
• Experience with data analysis and the ability to derive actionable insights is preferred.
• Prior experience in both B2B and B2C servicing is highly desirable.
• Candidates with expertise in AI solutions and optimization will be given preference

Job Type: Full Time

Job Location: Bangalore