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Telecom Company Elevates Customer Experience with In-Depth Consumer Insights

Telecom Customer Experience Insights

Business Problem

  • A telecom company collaborated with Borderless Access to establish itself as a differentiator. The company sought to establish a future-proofed customer segmentation report focused on providing a superior customer experience in the saturated telecom sector.

What We Did and How

  • We first collected the telecom company’s customer experience and behavior data. Through multivariate data analytics, we were able to create targeted consumer segments to create more effective strategies. The customer segmentation was done to identify their specific needs and perceptions. This segmentation helped us understand the consumer needs and pain points, clearly understanding the customer mindset.

Key Insights

  • The telecom industry predicted customer needs and addressed their existing challenges using the customer segmentation report we presented. They used the data to create their customers’ “wow” moments.

Client Impact :

The customer segmentation report compiled after conducting multivariate data analysis helped the telecom company gain nuanced consumer insights and understand the comparative value customers assign to various components, equipping it to offer a superior customer experience.

Market

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KSA

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UAE

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