{"id":3426,"date":"2023-08-29T06:08:00","date_gmt":"2023-08-29T06:08:00","guid":{"rendered":"https:\/\/borderlessaccess.com\/blog\/?p=3426"},"modified":"2024-03-04T11:28:52","modified_gmt":"2024-03-04T11:28:52","slug":"metamorphosis-my-nine-years-in-borderless-access","status":"publish","type":"post","link":"https:\/\/borderlessaccess.com\/blog\/metamorphosis-my-nine-years-in-borderless-access\/","title":{"rendered":"Metamorphosis: My Nine Years in Borderless Access"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/borderlessaccess.com\/blog\/metamorphosis-my-nine-years-in-borderless-access\/#From_curd_rice_to_pasta_%E2%80%93_a_flight_to_client_centricity\" title=\"From curd rice to pasta \u2013 a flight to client centricity\">From curd rice to pasta \u2013 a flight to client centricity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/borderlessaccess.com\/blog\/metamorphosis-my-nine-years-in-borderless-access\/#The_menu_card_was_my_first_moment_of_truth_%E2%80%93_curd_rice_was_missing_as_an_option_oh-no\" title=\"The menu card was my first moment of truth \u2013 curd rice was missing as an option (oh-no!).\">The menu card was my first moment of truth \u2013 curd rice was missing as an option (oh-no!).<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\" id=\"ember38\" style=\"font-size:20px\"><span class=\"ez-toc-section\" id=\"From_curd_rice_to_pasta_%E2%80%93_a_flight_to_client_centricity\"><\/span><strong>From curd rice to pasta \u2013 a flight to client centricity<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p id=\"ember39\" style=\"font-size:18px\">Hailing from what is considered a slightly conservative part of south India \u2013 Chennai \u2013 I came with a few typical idiosyncrasies when I joined Borderless Access in 2014, one of which was an almost absolute devotion to curd rice. To add to it, I am also strictly vegetarian.<\/p><br>\n\n\n\n<p id=\"ember40\" style=\"font-size:18px\">Now cut to 2015, when I was traveling abroad for the first time for work. I was in London for a client meet and I was having lunch at a multi-cultural restaurant. The stewardess \u2013 Jenny (the name tag suggested) welcomed us to a table and brought in the customary breadbasket with croissants, along with the menu card.<\/p><br>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ember41\" style=\"font-size:20px\"><span class=\"ez-toc-section\" id=\"The_menu_card_was_my_first_moment_of_truth_%E2%80%93_curd_rice_was_missing_as_an_option_oh-no\"><\/span><strong>The menu card was my first moment of truth \u2013 curd rice was missing as an option (oh-no!).<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><br>\n\n\n\n<p id=\"ember42\" style=\"font-size:18px\">I did not understand many of the items on the menu card.&nbsp; Luckily for me, one of the client representatives accompanying us for lunch was from Kerala, another South Indian state.&nbsp; He ordered pasta, with cheese.&nbsp; He was a vegetarian, and I thought the safest option for me would be to just order the same.&nbsp; When the pasta arrived, I could eat only a few morsels, and an overload of cheese in the serving didn\u2019t make matters any easier!&nbsp;&nbsp; While most others had finished their meal, my plate of pasta was largely untouched.<\/p><br>\n\n\n\n<p id=\"ember43\" style=\"font-size:18px\">But what happened afterwards was a beautiful gesture from Jenny.&nbsp; Seeing that my meal was largely untouched, she first asked me if everything was OK, and despite my assurances that it wasn\u2019t her fault at all, she said \u201cI\u2019ve decided not to put that in your bill\u201d.&nbsp; She didn\u2019t consult anyone to take that decision \u2013 no arguments, no internal approvals, just a plain and simple decision not to charge me.&nbsp; That was a socio-cultural moment of truth for me.&nbsp; It was obvious that Jenny had the empowerment to take such decisions, and she exercised that empowerment that day.<\/p><br>\n\n\n\n<p id=\"ember44\" style=\"font-size:18px\">This was a learning I took home with me. It struck me as an important example of how important empowerment is, in any setting &#8211; whether it involves a \u00a3 20.00 pasta, or a \u00a3 2.00 MM business strategy.<\/p><br>\n\n\n\n<p id=\"ember45\" style=\"font-size:18px\">Having spent nine years in an organization like Borderless Access, I can proudly say that I have experienced the same kind of empowerment at my workplace. Being a part of the leadership team for almost a decade now, I have witnessed and been part of countless decisions and what I have seen and practised in all of these decisions is a bottom-up approach. And most of these decisions led to spectacular success. The most important management lesson for me was that If empowerment is viewed as one end of a stick, accountability is the other end.<\/p><br>\n\n\n\n<p id=\"ember46\" style=\"font-size:18px\">If empowerment was one facet of my metamorphosis, an expanded socio-cultural outlook was the other.&nbsp; I still relish my bowl of good-old curd rice, but have grown to relish Greek, Lebanese, Moroccan, Ethiopian, French, and Bavarian cuisine as well, thanks to the diverse and exciting milieu of people I met while wearing the Borderless Access badge.<\/p><br>\n\n\n\n<p id=\"ember47\" style=\"font-size:18px\">Over these 9 years, Borderless Access has been instrumental in transforming both my personal and professional journey. That I wear the Borderless Access badge to work everyday, with great pride and profound dedication is a testament to the organization, the people, the culture and the air we all breathe there.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>From curd rice to pasta \u2013 a flight to client centricity Hailing&#8230;<\/p>\n","protected":false},"author":10,"featured_media":3430,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[81],"tags":[],"class_list":["post-3426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-our-people"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v22.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Metamorphosis - My Nine Years in Borderless Access<\/title>\n<meta name=\"description\" content=\"Discover the transformative journey of Sriram Srinivasan over Nine years at Borderless Access, from challenges to valuable insights.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/borderlessaccess.com\/blog\/metamorphosis-my-nine-years-in-borderless-access\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Metamorphosis: My Nine Years in Borderless Access\" \/>\n<meta property=\"og:description\" content=\"Discover the transformative journey of Sriram Srinivasan over Nine years at Borderless Access, from challenges to valuable insights.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/borderlessaccess.com\/blog\/metamorphosis-my-nine-years-in-borderless-access\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Research Insights -Borderless Access Blog\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-29T06:08:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-04T11:28:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/sriram-srinivasan-metamorphosis.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Sriram Srinivasan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sriram Srinivasan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/metamorphosis-my-nine-years-in-borderless-access\/\",\"url\":\"https:\/\/borderlessaccess.com\/blog\/metamorphosis-my-nine-years-in-borderless-access\/\",\"name\":\"Metamorphosis - My Nine Years in Borderless Access\",\"isPartOf\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#website\"},\"datePublished\":\"2023-08-29T06:08:00+00:00\",\"dateModified\":\"2024-03-04T11:28:52+00:00\",\"author\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#\/schema\/person\/3e61c08dc68460e88a98d91664a3a4ca\"},\"description\":\"Discover the transformative journey of Sriram Srinivasan over Nine years at Borderless Access, from challenges to valuable insights.\",\"breadcrumb\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/metamorphosis-my-nine-years-in-borderless-access\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/borderlessaccess.com\/blog\/metamorphosis-my-nine-years-in-borderless-access\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/metamorphosis-my-nine-years-in-borderless-access\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/borderlessaccess.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Metamorphosis: My Nine Years in Borderless Access\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#website\",\"url\":\"https:\/\/borderlessaccess.com\/blog\/\",\"name\":\"Market Research Insights - Borderless Access Blog\",\"description\":\"Gain fresh perspectives and insights on global trends for your business growth. 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