{"id":3350,"date":"2020-04-30T12:55:00","date_gmt":"2020-04-30T12:55:00","guid":{"rendered":"https:\/\/borderlessaccess.com\/blog\/?p=3350"},"modified":"2025-06-16T10:43:43","modified_gmt":"2025-06-16T10:43:43","slug":"covid-19-how-brands-can-support-south-african-consumers","status":"publish","type":"post","link":"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/","title":{"rendered":"COVID-19 &#8211; How Brands Can Support South African Consumers"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p>With every aspect of their lives being affected by the impact of COVID-19 and the national lockdown,&nbsp;consumers are expecting more from their brands than ever before. As the estimated drop in South Africa&#8217;s economy grows, disposable money is tighter than before, for almost every citizen.<br><\/p>\n\n\n\n<p><strong>This places a huge responsibility on brands to support consumers through this lockdown and beyond.<\/strong><br><\/p>\n\n\n\n<p>Borderless Access\u00a0highlights four key elements that brands should focus on during this unsettling time:<br><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">Quality<\/li>\n\n\n\n<li style=\"font-size:18px\">Accessibility<\/li>\n\n\n\n<li style=\"font-size:18px\">Stability<\/li>\n\n\n\n<li style=\"font-size:18px\">Communication<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/covid-19-south-africa-brand-react-1024x576.webp\" alt=\"Covid-19: South Africa Brand React\" class=\"wp-image-3356\" title=\"Covid-19: South Africa Brand React\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/covid-19-south-africa-brand-react-1024x576.webp 1024w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/covid-19-south-africa-brand-react-300x169.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/covid-19-south-africa-brand-react-768x432.webp 768w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/covid-19-south-africa-brand-react.webp 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/#Now_more_than_ever_consumers_are_needing_quality_products\" title=\"Now more than ever consumers are needing quality products\">Now more than ever consumers are needing quality products<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/#Accessibility_is_critical_Brands_must_be_available_and_affordable\" title=\"Accessibility is critical: Brands must be available and affordable\">Accessibility is critical: Brands must be available and affordable<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/#Everything_is_changing_Brands_must_remain_the_same\" title=\"Everything is changing: Brands must remain the same\">Everything is changing: Brands must remain the same<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/#Your_consumers_want_to_hear_from_you_at_a_time_like_this\" title=\"Your consumers want to hear from you at a time like this\">Your consumers want to hear from you at a time like this<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-now-more-than-ever-consumers-are-needing-quality-products\"><span class=\"ez-toc-section\" id=\"Now_more_than_ever_consumers_are_needing_quality_products\"><\/span><strong>Now more than ever consumers are needing quality products<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>With tighter pockets, it becomes imperative for consumers, rich and poor alike, to know that their precious cash is being spent on quality products.&nbsp;<strong>During times of financial stress, there is no room for wastage.<\/strong>&nbsp;This places a huge onus on brands to deliver quality goods across the board, to retain key consumers.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-shopping-1024x576.webp\" alt=\"South Africa COVID-19 - shopping\" class=\"wp-image-3358\" title=\"South Africa COVID-19 - shopping\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-shopping-1024x576.webp 1024w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-shopping-300x169.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-shopping-768x432.webp 768w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-shopping.webp 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-accessibility-is-critical-brands-must-be-available-and-affordable\"><span class=\"ez-toc-section\" id=\"Accessibility_is_critical_Brands_must_be_available_and_affordable\"><\/span><strong>Accessibility is critical: Brands must be available and affordable<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Price and availability are extremely important to South African consumers\u2026in normal circumstances and even more so during the crisis. For higher LSM consumers, availability is a major concern, while for lower to middle LSM\u2019s price is a greater factor. Both speak to the fact that&nbsp;<strong>brands need to be logistically and viably accessible to consumers, giving them a sense of security and control<\/strong>&nbsp;in an unknown world.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-shopping-for-lsm-1024x576.webp\" alt=\"South Africa COVID-19 - shopping for LSM\" class=\"wp-image-3361\" title=\"South Africa COVID-19 - shopping for LSM\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-shopping-for-lsm-1024x576.webp 1024w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-shopping-for-lsm-300x169.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-shopping-for-lsm-768x432.webp 768w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-shopping-for-lsm.webp 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-everything-is-changing-brands-must-remain-the-same\"><span class=\"ez-toc-section\" id=\"Everything_is_changing_Brands_must_remain_the_same\"><\/span><strong>Everything is changing: Brands must remain the same<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In a time of macro-economic flux, consumers seek stability. Their trusted brands are in an optimum position to offer this. Brands can emit a&nbsp;<strong>sense of stability by showing that they care for their employees and are supporting their community<\/strong>&nbsp;during lockdown. They can also show stability in their offerings, remaining consistent and fulfilling consumer expectations&#8230; now is not the time for dramatic changes or risky line extensions.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-brand-expectation-rsa-1024x576.webp\" alt=\"South Africa COVID-19 - brand expectation - RSA\" class=\"wp-image-3363\" title=\"South Africa COVID-19 - brand expectation - RSA\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-brand-expectation-rsa-1024x576.webp 1024w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-brand-expectation-rsa-300x169.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-brand-expectation-rsa-768x432.webp 768w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-covid-19-brand-expectation-rsa.webp 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-your-consumers-want-to-hear-from-you-at-a-time-like-this\"><span class=\"ez-toc-section\" id=\"Your_consumers_want_to_hear_from_you_at_a_time_like_this\"><\/span><br><strong>Your consumers want to hear from you at a time like this<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Brands should communicate with their consumers regularly during this period. As we have seen,&nbsp;<strong>communication is critical to keeping people feeling connected while physically apart.<\/strong>&nbsp;South Africans, in particular, want to hear from their brands about what they are doing to ensure product and personal safety. Due to the era in which we live, communication has never been more accessible \u2013 even during a lockdown. Brands can ensure they keep consumers feeling connected and informed, thereby enhancing their sense of safety and well-being.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-consumer-expectations-from-brands-rsa-1024x576.webp\" alt=\"South Africa Consumer Expectations from Brands - RSA\" class=\"wp-image-3364\" title=\"South Africa Consumer Expectations from Brands - RSA\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-consumer-expectations-from-brands-rsa-1024x576.webp 1024w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-consumer-expectations-from-brands-rsa-300x169.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-consumer-expectations-from-brands-rsa-768x432.webp 768w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/south-africa-consumer-expectations-from-brands-rsa.webp 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p><br>Our previous piece in this series focused on\u00a0top concerns for South African consumers\u00a0during Covid-19. In our next article, we\u2019ll explore media consumption to understand more about the channels that brands can use to communicate with their consumers. We\u2019ll also look some more at shopping behaviour leading up to lockdown.<br><br>Borderless Access has been collecting\u00a0<a href=\"https:\/\/www.borderlessaccess.com\" target=\"_blank\" rel=\"noreferrer noopener\">digital online research<\/a>\u00a0for over 11 years. We have a well-established and meticulously managed global panel and can help you to future-proof your business at this critical time. By using our tried and tested digital online methodologies, you can\u00a0ensure that your business doesn\u2019t go dark on data collection\u00a0during the lockdown or into the future.<br><br>For detailed information about our COVID-19 report or for any other query,\u00a0<a href=\"https:\/\/www.borderlessaccess.com\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">contact us.<\/a><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>With every aspect of their lives being affected by the impact of COVID-19 and the national lockdown,&nbsp;consumers are expecting more from their brands than ever before. As the estimated drop in South Africa&#8217;s economy grows, disposable money is tighter than before, for almost every citizen. This places a huge responsibility on brands to support consumers through this lockdown and beyond. Borderless Access\u00a0highlights four key elements that brands should focus on during this unsettling time: Now more than ever consumers are needing quality products With tighter pockets, it becomes imperative for consumers, rich and poor alike, to know that their precious&#8230;<\/p>\n","protected":false},"author":21,"featured_media":3367,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-3350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-behavior"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v22.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>COVID-19 - How brands can support South African consumers<\/title>\n<meta name=\"description\" content=\"This COVID 19 report looks at consumer shopping behaviour expectations from brands in South Africa\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-19 - How Brands Can Support South African Consumers\" \/>\n<meta property=\"og:description\" content=\"This COVID 19 report looks at consumer shopping behaviour expectations from brands in South Africa\" \/>\n<meta property=\"og:url\" content=\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Research Insights -Borderless Access Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-30T12:55:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-16T10:43:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/brand-support-on-south-africa-consumers.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1250\" \/>\n\t<meta property=\"og:image:height\" content=\"955\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Cindy Bowdan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cindy Bowdan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/\",\"url\":\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/\",\"name\":\"COVID-19 - How brands can support South African consumers\",\"isPartOf\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#website\"},\"datePublished\":\"2020-04-30T12:55:00+00:00\",\"dateModified\":\"2025-06-16T10:43:43+00:00\",\"author\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#\/schema\/person\/7cef99a161a6dc7f1d93f063980cd0fd\"},\"description\":\"This COVID 19 report looks at consumer shopping behaviour expectations from brands in South Africa\",\"breadcrumb\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/covid-19-how-brands-can-support-south-african-consumers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/borderlessaccess.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"COVID-19 &#8211; How Brands Can Support South African Consumers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#website\",\"url\":\"https:\/\/borderlessaccess.com\/blog\/\",\"name\":\"Market Research Insights - Borderless Access Blog\",\"description\":\"Gain fresh perspectives and insights on global trends for your business growth. 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