{"id":3207,"date":"2020-06-11T08:49:00","date_gmt":"2020-06-11T08:49:00","guid":{"rendered":"https:\/\/borderlessaccess.com\/blog\/?p=3207"},"modified":"2025-06-16T11:15:01","modified_gmt":"2025-06-16T11:15:01","slug":"digital-payments-habits-in-kenya-and-exploring-consumer-behaviour","status":"publish","type":"post","link":"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/","title":{"rendered":"Digital Payments Habits In Kenya And Exploring Consumer Behaviour"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p><\/p>\n\n\n\n<p>The growth of digital payments in Africa in the last decade has been most prominent in Kenya. The country, which boasts of\u00a0over 200 million mobile money users, is today even using\u00a0digital payment as a way to\u00a0combat COVID-19.<br><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">In a market where digital payment is not the future but has already arrived, how can brands and new businesses make the most of the opportunity?<\/p><br><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>In this regard,\u00a0Borderless Access\u00a0conducted a study in\u00a0Nigeria,\u00a0South Africa,\u00a0Ghana, and Kenya, to explore the uptake of a wide range of payment methods by the masses. Where only 65% of the adult population are considered financially inclusive, it presents fintech and other finance establishments with a massive pool of opportunity to grow and expand in the coming years.<br><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">It is important to note, that this study was conducted just before the lockdown was implemented in any of the African countries, thus the results indicate a long term trend, rather than being skewed by the unusual spending behaviour of the past few weeks due to COVID-19 pandemic followed by lockdowns.<\/p><br><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/#Commonly_used_payment_modes_Cash_and_mobile_money_go_shoulder_to_shoulder\" title=\"Commonly used payment modes: Cash and mobile money go shoulder to shoulder\">Commonly used payment modes: Cash and mobile money go shoulder to shoulder<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/#Popular_payment_modes_based_on_transaction\" title=\"Popular payment modes based on transaction\">Popular payment modes based on transaction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/#The_unfettered_digital_growth\" title=\"The unfettered digital growth\">The unfettered digital growth<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/#Reasons_behind_the_growth_of_digital_payments\" title=\"Reasons behind the growth of digital payments\">Reasons behind the growth of digital payments<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-commonly-used-payment-modes-cash-and-mobile-money-go-shoulder-to-shoulder\" style=\"font-size:26px\"><span class=\"ez-toc-section\" id=\"Commonly_used_payment_modes_Cash_and_mobile_money_go_shoulder_to_shoulder\"><\/span><strong>Commonly used payment modes: Cash and mobile money go shoulder to shoulder<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">The Kenyan payment market largely operates on cash as well as mobile money. This is interesting to note due to the fact that mobile money usage is almost on par with cash. Bank issued payment apps are the other popular mode of payment used by Kenyans. While debit and credit cards cannot be considered unpopular, but they are used relatively less frequently.<\/p><br><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"701\" height=\"438\" data-id=\"3211\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-charts.webp\" alt=\"Keny Payment Charts\" class=\"wp-image-3211\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-charts.webp 701w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-charts-300x187.webp 300w\" sizes=\"auto, (max-width: 701px) 100vw, 701px\" \/><\/figure><\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-popular-payment-modes-based-on-transaction\" style=\"font-size:26px\"><span class=\"ez-toc-section\" id=\"Popular_payment_modes_based_on_transaction\"><\/span><strong>Popular payment modes based on transaction<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">Cash is the most prevalent mode of payment in Kenya when purchasing day-to-day essentials such as groceries and when paying for services provided by electricians, plumbers, etc. Mobile money is also used to a much lesser, yet significant extent. However, when it comes to non-essential purchases like clothes, jewellery, accessories, etc., mobile money usage is equal to cash.<\/p><br><\/p>\n\n\n\n<p style=\"font-size:18px\"><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"555\" data-id=\"3214\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-chart-1024x555.webp\" alt=\"Kenya Payment Charts\" class=\"wp-image-3214\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-chart-1024x555.webp 1024w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-chart-300x163.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-chart-768x416.webp 768w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-chart.webp 1063w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">Mobile money takes a clear lead when it comes to online shopping. Other methods of payment like cards, online bank payment, and other payment apps are also used to a notable extent. It\u2019s the same scenario when looking at payment for utilities and bill payments where again mobile money takes the clear lead, as cash usage is very low.<\/p><br><\/p>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">Money transfer is an important transaction area were we witness an interesting preference among Kenyans. Bank issued payment apps, mobile money, as well as online bank payment, are almost equally used to transfer money outside Kenya. However, this changes significantly in favour of mobile money when transferring money within Kenya.<\/p><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-unfettered-digital-growth\" style=\"font-size:26px\"><span class=\"ez-toc-section\" id=\"The_unfettered_digital_growth\"><\/span><strong>The unfettered digital growth<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">Considering the notable preference for mobile money among Kenyans, it does not come across a surprise that mobile money has witnessed the highest growth in the last year compared to any other mode of payment. In fact, other digital payment methods including payment apps and online bank payment show higher growth compared to cash and card.<\/p><br><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"329\" data-id=\"3215\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-Digital-Growth.webp\" alt=\"Kenya Digital Payment\" class=\"wp-image-3215\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-Digital-Growth.webp 789w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-Digital-Growth-300x125.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-Digital-Growth-768x320.webp 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure><\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-reasons-behind-the-growth-of-digital-payments\" style=\"font-size:26px\"><span class=\"ez-toc-section\" id=\"Reasons_behind_the_growth_of_digital_payments\"><\/span><strong>Reasons behind the growth of digital payments<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\">Not surprisingly, the convenience that comes with using digital methods of payment is the leading reason behind this growth. Another reason that goes hand-in-hand is the relative safety digital payment offers compared to carrying money on your person. Access to reliable mobile internet is another reason that cannot be ignored, as well as the offers and discounts offered by service providers, which draw in new consumers.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"874\" height=\"324\" data-id=\"3216\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-Digital-payment-growth-chart.webp\" alt=\"Kenya Digital Payment Chart\" class=\"wp-image-3216\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-Digital-payment-growth-chart.webp 874w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-Digital-payment-growth-chart-300x111.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-Digital-payment-growth-chart-768x285.webp 768w\" sizes=\"auto, (max-width: 874px) 100vw, 874px\" \/><\/figure>\n<\/figure>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">Breaking down the reasons by each mode of payment, we can see that mobile money takes the lead across all factors \u2013 convenience, trust, safety and offers and discounts.<\/p><br><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-5 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"414\" data-id=\"3219\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-growth.webp\" alt=\"Kenya Payment Growth\" class=\"wp-image-3219\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-growth.webp 1000w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-growth-300x124.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Kenya-payment-growth-768x318.webp 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-conclusion\" style=\"font-size:20px\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><\/p>\n\n\n\n<p>The story of Kenya has been an inspiration for other Africa nations. While cash continues to be used widely, most prominently for day-to-day transactions, a strong digital payment culture has taken root in the country. The widespread use of digital payment modes in Kenya has been driven by a\u00a0mix of factors, including the increase in mobile and smartphone usage and supportive government policies. With a strong baseline support in place, the payment market has witnessed the growth of many new fintech businesses and payment applications.\u00a0For new fintech companies to make their presence felt in this mature digital payment market would require gaining consumer trust and thinking out of the box.<br><\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p style=\"font-size:18px\"><a href=\"https:\/\/www.borderlessaccess.com\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us<\/a>\u00a0if you are looking for deeper meaningful insights in Africa and other growing and developed markets of the world.\u00a0<\/p>\n\n\n\n<p id=\"hubspot-topic_data\"><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>The growth of digital payments in Africa in the last decade has been most prominent in Kenya.<\/p>\n","protected":false},"author":21,"featured_media":3224,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[226,318,175,86,176,279,319,320,321,322],"class_list":["post-3207","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-behavior","tag-africa-market-research","tag-africa-payment-trends","tag-behavioural-market-research","tag-consumer-attitude","tag-digital-consumer-behaviour","tag-digital-market-research","tag-kenya-digital-market-research","tag-kenya-digital-payment","tag-kenya-market-research","tag-kenya-payments-market"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v22.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Payment Habits &amp; Exploring Consumer Behavior in Kenya<\/title>\n<meta name=\"description\" content=\"Analysing digital payment trends &amp; consumer spending behaviour in Kenya\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital Payments Habits In Kenya And Exploring Consumer Behaviour\" \/>\n<meta property=\"og:description\" content=\"Analysing digital payment trends &amp; consumer spending behaviour in Kenya\" \/>\n<meta property=\"og:url\" content=\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Research Insights -Borderless Access Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-11T08:49:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-16T11:15:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Digital-Payment-Habits-In-Kenya.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1250\" \/>\n\t<meta property=\"og:image:height\" content=\"955\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Cindy Bowdan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cindy Bowdan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/\",\"url\":\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/\",\"name\":\"Digital Payment Habits & Exploring Consumer Behavior in Kenya\",\"isPartOf\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#website\"},\"datePublished\":\"2020-06-11T08:49:00+00:00\",\"dateModified\":\"2025-06-16T11:15:01+00:00\",\"author\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#\/schema\/person\/7cef99a161a6dc7f1d93f063980cd0fd\"},\"description\":\"Analysing digital payment trends & consumer spending behaviour in Kenya\",\"breadcrumb\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/digital-payments-habits-in-kenya-and-exploring-consumer-behaviour\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/borderlessaccess.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Digital Payments Habits In Kenya And Exploring Consumer Behaviour\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#website\",\"url\":\"https:\/\/borderlessaccess.com\/blog\/\",\"name\":\"Market Research Insights - Borderless Access Blog\",\"description\":\"Gain fresh perspectives and insights on global trends for your business growth. 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