{"id":3099,"date":"2020-07-07T05:03:00","date_gmt":"2020-07-07T05:03:00","guid":{"rendered":"https:\/\/borderlessaccess.com\/blog\/?p=3099"},"modified":"2025-06-16T11:08:48","modified_gmt":"2025-06-16T11:08:48","slug":"is-the-future-of-medical-consultation-in-the-middle-east-digital","status":"publish","type":"post","link":"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/","title":{"rendered":"Is The Future Of Medical Consultation In The Middle East Digital?"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p><\/p>\n\n\n\n<p>Naturally, healthcare has become a primary global focus as a result of the Covid-19 pandemic. Patients and medical professionals alike have adapted their behaviour around healthcare consultation practices \u2013 and these changes are predicted to have ongoing effects.&nbsp;<a href=\"https:\/\/www.borderlessaccess.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Borderless Access<\/a>&nbsp;used its extensive digital panel to conduct online research in ten countries, to explore current and anticipated modes of medical consultation.<br><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/#In-person_consultations_see_a_dramatic_drop\" title=\"In-person consultations see a dramatic drop\">In-person consultations see a dramatic drop<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/#Phone_and_video_consultations_gain_traction\" title=\"Phone and video consultations gain traction\">Phone and video consultations gain traction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/#Prime_opportunities_for_digital_medical_consultations\" title=\"Prime opportunities for digital medical consultations\">Prime opportunities for digital medical consultations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/#Developing_markets_drive_the_requirement_for_digital_consultations\" title=\"Developing markets drive the requirement for digital consultations\">Developing markets drive the requirement for digital consultations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/#Four-fifths_of_people_globally_will_use_online_consultations_going_forwards\" title=\"Four-fifths of people globally will use online consultations going forwards\">Four-fifths of people globally will use online consultations going forwards<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-in-person-consultations-see-a-dramatic-drop\" style=\"font-size:26px\"><span class=\"ez-toc-section\" id=\"In-person_consultations_see_a_dramatic_drop\"><\/span><strong>In-person consultations see a dramatic drop<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">It comes as no surprise that there has been a dramatic drop in the frequency of doctor consultations worldwide, with nearly 70% of people having completely stopped visiting the doctor or massively reduced their medical consultations since the outbreak. This trend is apparent across all countries, but particularly strongly driven in the Middle East region, through both Saudi Arabia and the UAE.<\/p><br><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" data-id=\"3101\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/change-in-consultation-behavior-1024x576.webp\" alt=\"Change In Consultation Behavior\" class=\"wp-image-3101\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/change-in-consultation-behavior-1024x576.webp 1024w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/change-in-consultation-behavior-300x169.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/change-in-consultation-behavior-768x432.webp 768w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/change-in-consultation-behavior.webp 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><\/figure>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">Patients and doctors have adapted quickly, finding new consultation alternatives. Over a third of people have reduced in-person consultation and started to consult medical professionals online, and nearly a quarter have used telephonic consultations for the first time. Households with children are more ready to embrace online consultations than those without children in them.<\/p><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-phone-and-video-consultations-gain-traction\" style=\"font-size:26px\"><span class=\"ez-toc-section\" id=\"Phone_and_video_consultations_gain_traction\"><\/span><strong>Phone and video consultations gain traction<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">In terms of online methods of consultation utilised, smartphones are more common than computers. In-app chats are preferred, with social media and video also being commonly used. Non-millennials especially drive the in-app preference, while millennials are happy with all forms of online media.<\/p><br><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" data-id=\"3102\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Mode-Of-Online-Consultation-1024x576.webp\" alt=\"Mode Of Online Consultation\" class=\"wp-image-3102\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Mode-Of-Online-Consultation-1024x576.webp 1024w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Mode-Of-Online-Consultation-300x169.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Mode-Of-Online-Consultation-768x432.webp 768w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Mode-Of-Online-Consultation.webp 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><\/figure>\n\n\n\n<p><p>Globally, three-quarters of people appreciate doctors offering video consultation options. This is strongly driven by both surveyed Middle Eastern markets. Although this sentiment is more strongly felt by millennials, it is also important for non-millennials.<\/p><br><\/p>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">In Saudi, people are most satisfied with in-app chats, followed by social media and video consultations. In the UAE however, the highest satisfaction rests with video consultations.<\/p><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-prime-opportunities-for-digital-medical-consultations\" style=\"font-size:26px\"><span class=\"ez-toc-section\" id=\"Prime_opportunities_for_digital_medical_consultations\"><\/span><strong>Prime opportunities for digital medical consultations<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">Going forward, two-thirds of people will use only online or a combination of online and in-person consultation. Millennials are driving this particular trend strongly but all age groups show enthusiasm for digital consultation options. In total, only 17% of people are still adamant that they will solely use in-person consultation.<\/p><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-developing-markets-drive-the-requirement-for-digital-consultations\" style=\"font-size:26px\"><span class=\"ez-toc-section\" id=\"Developing_markets_drive_the_requirement_for_digital_consultations\"><\/span><strong>Developing markets drive the requirement for digital consultations<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">Interestingly, the willingness to embrace digital consultations is more strongly driven by developing than developed markets. The UAE and Saudi Arabia both show a strong likelihood to utilise digital methods in future. Those who stopped in-person consultations for safety reasons are more likely to continue with digital methods, having discovered that they adequately fulfil their need.<\/p><br><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Future-Usage-Of-Online-Vs-Personal-Consultation-1024x576.webp\" alt=\"Future Usage Of Online Vs Personal Consultation\" class=\"wp-image-3103\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Future-Usage-Of-Online-Vs-Personal-Consultation-1024x576.webp 1024w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Future-Usage-Of-Online-Vs-Personal-Consultation-300x169.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Future-Usage-Of-Online-Vs-Personal-Consultation-768x432.webp 768w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Future-Usage-Of-Online-Vs-Personal-Consultation.webp 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-four-fifths-of-people-globally-will-use-online-consultations-going-forwards\" style=\"font-size:26px\"><span class=\"ez-toc-section\" id=\"Four-fifths_of_people_globally_will_use_online_consultations_going_forwards\"><\/span><strong>Four-fifths of people globally will use online consultations going forwards<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">A striking 80% of people believe they are very likely or likely to use online consultation modes in future, compared to the 43% of people who are using them now.<\/p><br><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>We are already witnessing a pivot towards online modes in so many areas of life, as people settle into the\u00a0work-from-home\u00a0regime, and\u00a0embrace digitization\u00a0across sectors.<br><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">The health care profession is thus presented with a prime opportunity to meet the needs of patients &#8211; especially in developing countries &#8211; by providing adequate and comprehensive digital consultation options, drawing on learnings gained during the respective lockdown periods, and extending these as the world adjusts to its new normal.<\/p><br><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" data-id=\"3104\" src=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Future-of-online-consultation-1024x576.webp\" alt=\"Online Consultation Future Insights\" class=\"wp-image-3104\" srcset=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Future-of-online-consultation-1024x576.webp 1024w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Future-of-online-consultation-300x169.webp 300w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Future-of-online-consultation-768x432.webp 768w, https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Future-of-online-consultation.webp 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><\/figure>\n\n\n\n<p>Borderless Access can help you to conduct digital online surveys across a wide range of sectors&nbsp;including health care. Please&nbsp;<a href=\"https:\/\/borderlessaccess.com\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">contact us<\/a>&nbsp;to discuss how you can access your health care&nbsp;<a href=\"https:\/\/blog.borderlessaccess.com\/has-your-offline-tracker-gone-off-track-during-this-lockdown?utm_source=Blog&amp;utm_campaign=Is-the-future-of-medical-consultation-digital-in-ME\" target=\"_blank\" rel=\"noreferrer noopener\">trackers<\/a>&nbsp;or ad hoc data collection using our deeply profiled digital panels across the globe.<\/p>\n\n\n\n<p>To read our global report, please&nbsp;<a href=\"https:\/\/connect.borderlessaccess.com\/covid-19-report?utm_source=Blog&amp;utm_campaign=Is-the-future-of-medical-consultation-digital-in-ME\" target=\"_blank\" rel=\"noreferrer noopener\">request it her<\/a><a href=\"https:\/\/connect.borderlessaccess.com\/covid-19-report\" target=\"_blank\" rel=\"noreferrer noopener\">e<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Naturally, healthcare has become a primary global focus as a result of the Covid-19 pandemic. Patients and medical professionals alike have adapted their behaviour around healthcare consultation practices \u2013 and these changes are predicted to have ongoing effects.&nbsp;Borderless Access&nbsp;used its extensive digital panel to conduct online research in ten countries, to explore current and anticipated modes of medical consultation. In-person consultations see a dramatic drop It comes as no surprise that there has been a dramatic drop in the frequency of doctor consultations worldwide, with nearly 70% of people having completely stopped visiting the doctor or massively reduced their medical&#8230;<\/p>\n","protected":false},"author":21,"featured_media":3109,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[83],"tags":[299,300,162,163,281],"class_list":["post-3099","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare-medical","tag-digital-doctor-consultation","tag-digital-healthcare-consultation","tag-healthcare-market-research","tag-healthcare-mr","tag-middle-east-market-research"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v22.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Future of Medical Consultations in the Middle East: Digital?<\/title>\n<meta name=\"description\" content=\"Growth of digital healthcare consultation in the Middle East post the COVID pandemic.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is The Future Of Medical Consultation In The Middle East Digital?\" \/>\n<meta property=\"og:description\" content=\"Growth of digital healthcare consultation in the Middle East post the COVID pandemic.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Research Insights -Borderless Access Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-07T05:03:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-16T11:08:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/borderlessaccess.com\/blog\/wp-content\/uploads\/2024\/02\/Is-The-Future-Of-Medical-Consultation-In-The-Middle-East-Digital-Blog-Banner.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1250\" \/>\n\t<meta property=\"og:image:height\" content=\"955\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Cindy Bowdan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cindy Bowdan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/\",\"url\":\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/\",\"name\":\"Future of Medical Consultations in the Middle East: Digital?\",\"isPartOf\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#website\"},\"datePublished\":\"2020-07-07T05:03:00+00:00\",\"dateModified\":\"2025-06-16T11:08:48+00:00\",\"author\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#\/schema\/person\/7cef99a161a6dc7f1d93f063980cd0fd\"},\"description\":\"Growth of digital healthcare consultation in the Middle East post the COVID pandemic.\",\"breadcrumb\":{\"@id\":\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/is-the-future-of-medical-consultation-in-the-middle-east-digital\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/borderlessaccess.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Is The Future Of Medical Consultation In The Middle East Digital?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/borderlessaccess.com\/blog\/#website\",\"url\":\"https:\/\/borderlessaccess.com\/blog\/\",\"name\":\"Market Research Insights - Borderless Access Blog\",\"description\":\"Gain fresh perspectives and insights on global trends for your business growth. 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