{"id":1852,"date":"2023-09-10T18:38:00","date_gmt":"2023-09-10T18:38:00","guid":{"rendered":"https:\/\/borderlessaccess.com\/blog\/?p=1852"},"modified":"2025-06-20T09:30:42","modified_gmt":"2025-06-20T09:30:42","slug":"majority-in-15-global-markets-say-yes-to-ai-to-boost-productivity-borderless-access-study","status":"publish","type":"post","link":"https:\/\/borderlessaccess.com\/blog\/majority-in-15-global-markets-say-yes-to-ai-to-boost-productivity-borderless-access-study\/","title":{"rendered":"Majority In 15 Global Markets Say Yes! To AI To Boost Productivity &#8211; Borderless Access Study"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p style=\"font-size:18px\">Borderless Access<\/a> surveyed consumers from 26 global markets to learn about their sentiments regarding the emerging applications of Generative AI. The research questions were broadly classified into the emergence of Gen AI, the role of the new Gen AI tools and what consumer sentiments are concerning the impact of these tools on the consumer\u2019s daily life. The analysis revealed intriguing insights, sparking meaningful discourse within the global professional community.<\/p><\/br>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">The sudden emergence of generative AI, an advanced technology capable of autonomously generating diverse forms of content solely based on prompts has caught global attention. However, public sentiment towards this technology is split between apprehension and acceptance. When asked, \u201cDo you think that artificial intelligence will have a net positive or negative impact on society?<\/p>&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">Opinions diverged significantly among respondents from different regions. 50% of respondents in the United States expressed concerns about a net negative impact while 34% believe AI will have a net positive effect. Interestingly, 16% of respondents in the US believe AI will have no significant impact on society, showcasing some uncertainty and neutrality.<\/p><br><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/borderlessaccess.com\/blog\/majority-in-15-global-markets-say-yes-to-ai-to-boost-productivity-borderless-access-study\/#Should_AIs_Impact_On_Employment_Warrant_Our_Concern\" title=\"Should AI&#8217;s Impact On Employment Warrant Our Concern?\">Should AI&#8217;s Impact On Employment Warrant Our Concern?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/borderlessaccess.com\/blog\/majority-in-15-global-markets-say-yes-to-ai-to-boost-productivity-borderless-access-study\/#Impact_Of_AI_Usage_On_Customer_Service\" title=\"Impact Of AI Usage On Customer Service\">Impact Of AI Usage On Customer Service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/borderlessaccess.com\/blog\/majority-in-15-global-markets-say-yes-to-ai-to-boost-productivity-borderless-access-study\/#Perceived_Impact_Of_AI_On_Workplace_Productivity\" title=\"Perceived Impact Of AI On Workplace Productivity\">Perceived Impact Of AI On Workplace Productivity<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-should-ai-s-impact-on-employment-warrant-our-concern\" style=\"font-size:28px\"><span class=\"ez-toc-section\" id=\"Should_AIs_Impact_On_Employment_Warrant_Our_Concern\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" srcset=\"https:\/\/blog.borderlessaccess.com\/hs-fs\/hubfs\/overall-impact-of-the-ai-on-the-society.jpg?width=600&amp;height=314&amp;name=overall-impact-of-the-ai-on-the-society.jpg 600w, https:\/\/blog.borderlessaccess.com\/hs-fs\/hubfs\/overall-impact-of-the-ai-on-the-society.jpg?width=1200&amp;height=628&amp;name=overall-impact-of-the-ai-on-the-society.jpg 1200w, https:\/\/blog.borderlessaccess.com\/hs-fs\/hubfs\/overall-impact-of-the-ai-on-the-society.jpg?width=1800&amp;height=942&amp;name=overall-impact-of-the-ai-on-the-society.jpg 1800w, https:\/\/blog.borderlessaccess.com\/hs-fs\/hubfs\/overall-impact-of-the-ai-on-the-society.jpg?width=2400&amp;height=1256&amp;name=overall-impact-of-the-ai-on-the-society.jpg 2400w, https:\/\/blog.borderlessaccess.com\/hs-fs\/hubfs\/overall-impact-of-the-ai-on-the-society.jpg?width=3000&amp;height=1570&amp;name=overall-impact-of-the-ai-on-the-society.jpg 3000w, https:\/\/blog.borderlessaccess.com\/hs-fs\/hubfs\/overall-impact-of-the-ai-on-the-society.jpg?width=3600&amp;height=1884&amp;name=overall-impact-of-the-ai-on-the-society.jpg 3600w\" src=\"https:\/\/blog.borderlessaccess.com\/hs-fs\/hubfs\/overall-impact-of-the-ai-on-the-society.jpg?width=1200&amp;height=628&amp;name=overall-impact-of-the-ai-on-the-society.jpg\" alt=\"overall-impact-of-the-ai-on-the-society\"><strong>Should AI&#8217;s Impact On Employment Warrant Our Concern?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">An interesting inference came from the study conducted in the United Kingdom and Germany. When questioned, \u2018How concerned are they about the potential loss of jobs due to the increased use of AI tools?\u2019 We found that sentiments regarding job security in the era of increased AI utilization are mixed. In both countries, a substantial portion of respondents are somewhat concerned that their jobs will be replaced by AI (38% in the UK and 44% in Germany), while a similar percentage expressed no concern (38% in the UK and 33% in Germany). However, in the UK, 24% of respondents are very concerned about potential job loss, while in Germany, this proportion stood at 23%.<\/p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.borderlessaccess.com\/hs-fs\/hubfs\/concern-about-potential-jobless-due-to-ai.jpg?width=855&amp;height=447&amp;name=concern-about-potential-jobless-due-to-ai.jpg\" alt=\"concern-about-potential-jobless-due-to-ai\"\/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-impact-of-ai-usage-on-customer-service\" style=\"font-size:28px\"><span class=\"ez-toc-section\" id=\"Impact_Of_AI_Usage_On_Customer_Service\"><\/span><strong>Impact Of AI Usage On Customer Service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">Shifting our focus to\u00a0<a href=\"https:\/\/blog.borderlessaccess.com\/ai-and-customer-experience-how-its-changing-and-what-the-future-will-look-like\">AI \u00a0in customer service<\/a>, our survey revealed a heightened level of acceptance in numerous African nations.\u00a0<s>I<\/s>n Egypt, Ghana, Kenya, Morocco, Nigeria, and South Africa, most respondents, ranging from 74% to 90%, express comfort with using AI-powered chatbots for customer service. In contrast, a smaller percentage, ranging from 10% to 26%, indicates discomfort with this technology. These findings suggest a generally positive attitude towards AI-driven customer service solutions in these African nations.<\/p>&nbsp;\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-perceived-impact-of-ai-on-workplace-productivity\" style=\"font-size:28px\"><span class=\"ez-toc-section\" id=\"Perceived_Impact_Of_AI_On_Workplace_Productivity\"><\/span><strong>Perceived Impact Of AI On Workplace Productivity<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><p style=\"font-size:18px\">In conclusion, regarding the belief that AI\u2019s capacity to elevate workplace productivity, the data demonstrates a strong consensus in favor of AI adoption across various Asian markets. Respondents in Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, the Philippines, Singapore, Taiwan, Thailand, and Vietnam predominantly believe that AI tools will increase productivity, with percentages ranging from 70% to 97%. Conversely, the minority, ranging from 3% to 30%, express skepticism about AI&#8217;s potential to boost productivity. This widespread optimism highlights the confidence in AI&#8217;s ability to enhance workplace efficiency in these Asian regions.<\/p>&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\"><strong>Methodology<\/strong>: Borderless Access survey results from national representatives or targeted audiences in multiple markets. The data is based on surveys of adults aged 25+ years in 26 markets with sample sizes varying between 100 and 200 for each market.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Borderless Access surveyed consumers from 26 global markets to learn about their sentiments regarding the emerging applications of Generative AI. The research questions were broadly classified into the emergence of Gen AI, the role of the new Gen AI tools and what consumer sentiments are concerning the impact of these tools on the consumer\u2019s daily life. The analysis revealed intriguing insights, sparking meaningful discourse within the global professional community. The sudden emergence of generative AI, an advanced technology capable of autonomously generating diverse forms of content solely based on prompts has caught global attention. However, public sentiment towards this technology&#8230;<\/p>\n","protected":false},"author":21,"featured_media":2164,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1852","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence-and-machine-learning"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v22.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Majority In 15 Global Markets Say Yes! 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